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Shipping & Delivery
Shipping and Delivery Policy
We are committed to providing you with high quality products straight from the farm. To ensure the best possible experience, please read our shipping and delivery policy.
Shipping
Delivery zones: We deliver our products in French Polynesia and internationally.
Delivery times: Due to the isolation of the Marquesas archipelago, we ask our customers to be patient. Orders are usually processed within 2 working days and shipped within 10 working days (depending on the ships). Total delivery time may vary depending on your location and logistical conditions.
Shipping Costs: Shipping costs are calculated based on the destination and total weight of your order. These costs will be clearly displayed before your order is confirmed.
Order Tracking: Once your order has been shipped, and depending on the shipping option you selected, you will receive an email with a tracking number. This will allow you to track the status of your order in real time.
No-Return Shipping
Due to the nature of our products, we do not accept returns. Each product is carefully inspected prior to shipment to ensure that it meets our quality standards.
Damaged Products or Manufacturing Defects: If you receive a damaged product or a product with a manufacturing defect, please contact us immediately by sending an email to vaniraenana@gmail.com within 48 hours of receipt. We will ask you for proof (photos) of the damage or defect. After verification, we may offer a replacement or partial refund at our discretion.
Customer Responsibility: It is the customer's responsibility to provide a correct shipping address. We cannot be held responsible for undelivered packages due to incorrect or incomplete addresses.
Contact Us
If you have any questions about our shipping and delivery policies, please contact us by email at vaniraenana@gmail.com.
Payment Methods
Payment is due at the time of ordering after confirmation of shipping costs. We accept the following methods of payment: bank transfer.
Legal Notice
Vanira Enana is an internationally registered trademark under n° 4477975
Contact : Vanira Enana | Sole proprietorship
Registered : N° TAHITI TC26479
Head Office: BP22 KOKOMOVAI 98745 Hakahau, UA POU
Owner: Arnaud EMERY
In accordance with article 6 of the French law no. 2004-575 of June 21, 2004 relating to "La confiance dans l'économie numérique", the users of the site vaniraenana.com are informed of the identity of the various parties involved in its creation and follow-up:
Owner : Vanira Enana | N° TAHITI : TC26479 | Polynésie Française
Creator/Webmaster: Matahoata Media | Entreprise individuelle | N° TAHITI D48448 | 98745 Hakahau
Matahoata Media | www.evedelahaut.com
Photo credits: Pierre Kehu AKA, Eve DELAHAUT
By placing an order with Vanira Enana, you agree to the following terms and conditions. These rules are designed to ensure a clear and fair business relationship between us and our customers.
1. The Products
Quality and Authenticity: All our products are grown, harvested and prepared with the utmost care. We guarantee the authenticity of our products and their conformity with the descriptions provided on our website.
2. Our prices
Prices displayed: All prices displayed on our website are in XPF - Pacific Franc and include all applicable taxes unless otherwise stated.
3. Liability
Force Majeure: We will not be held responsible for delays or failures in the performance of our obligations due to events beyond our control, such as natural disasters, conflicts, or interruptions in the service of our suppliers.
4. Intellectual Property Rights
Site Content: All text, images, logos and other content on our site are the exclusive property of Vanira Enana or their respective owners. Their use without written permission is strictly prohibited.
5. Confidentiality and personal data
Privacy Policy: We are committed to protecting your privacy. The information collected during the ordering process is used solely for the purpose of processing your order and related communications. We will never share your information with third parties without your consent.
About cookies: Our site uses cookies to enhance your browsing experience. By using our site, you consent to the use of cookies in accordance with our Privacy Policy.
6. Changes to Terms and Conditions
Revisions: We reserve the right to change these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our site. We encourage you to visit this page periodically to be aware of any changes.
7. Governing Law
Governing Law: These terms and conditions are governed by the laws of France/French Polynesia. In the event of a dispute, the parties agree to submit to the exclusive jurisdiction of the courts of Papeete, French Polynesia.
Terms & Conditions
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